Recently, as a team member moved out of state, a director of a client association wrote me a four sentence email which provided me with clarity about the culture we’ve created over the past 16 years. She wrote:
“AMI has truly been a stepping stone for many wonderful young adults. I commend you for helping them on their career path and giving them a solid foundation in Customer Service. So sorry for your/our loss, but good for her! She has been a true joy to work with.”
At AMI, we care about our team members and create a collaborative and pleasurable environment where we use our respective skill sets for the benefit of each and every client. As such, we make every effort to hire individuals who have a high regard for themselves and how they will contribute to the overall success of our clients. We do not advertise available positions through traditional means. We seek qualified individuals through our own network of friends and colleagues, social media and personal reference.
In 2013, Forbes Magazine published an article by Ken Sundheim, Founder and CEO of KAS Placement [a sales and marketing recruitment firm]. He presented a list of “15 traits of the ideal employee”. Here at AMI, we selected our “top seven” with what we expect.
- Cultural Fit – An individual whose personality is that of an all-star who is going to significantly increase our competitive advantage.
- Upbeat – An individual who is optimistic and who creates a working environment that is unique, spawns new ideas and is enjoyable for other team members.
- Confident – An individual who is highly confident in their ability to provide a superior level of service which results in a culture of improvement and client confidence.
- Honest – An individual who has integrity and is authentic.
- Hard working – An individual who is results oriented, hard-working ready to execute.
- Marketable – An individual who can represent our company as professional and organized to our clients.
- Passionate – An individual who will enjoy the journey as they pursue their individual end-goal.
As team members continue their professional journey elsewhere, I cannot help but feel bittersweet as clients laud their efforts and expertise, while “feeling sorry for me”. Then, again, I am brought back to reality that my job – and the AMI culture – is to provide excellent service to our clients all while helping team members develop a solid service attitude.
During the past 16 years, I had the privilege of employing a number of talented individuals each with their own professional skill-set and expertise and who brought and shared their hobbies and personal joys. Whether it was yoga, karaoke, laser tag, wine tasting, trapeze lessons, biking, hiking, watching funny YouTube videos, and sharing stories of their family, each individual added an energetic dynamic which permeated our company and which definitely resonated with our clients.
At AMI, we wish the very best to past team members, value our existing team members and look forward to meeting future team members who desire to grow and excel.