During an initial meeting with the leadership of an association which was scouting for a new management team, the president of the association said: “You’re a game changer.” Through 12 years of association management service, I’d never been called a game changer. He further commented that it was my ability to bring a fresh dynamic… Read On

A few months ago, I was helping organize a conference when an exhibitor came up to me and proclaimed: “Thank you!” He went on: “I’ve been to five conferences this year, and none of them fed us, and we weren’t allowed to mix and mingle. Thank you so much for taking care of us!” I… Read On

A note to associations: Always remember that each of your volunteers really only has five fingers. I know what you’re thinking – “But, Peter, actually, my volunteers have 10 fingers.” While this is technically true, most of your volunteers only have five metaphorical fingers – each of them representing the core things in their lives:… Read On